This Privacy Statement is effective January 27, 2021.

 

Privacy Statement

We would like to take this opportunity to thank you for visiting the NextEra Energy Canada, LP ("NextEra Energy") family of websites (the "NextEra Energy Sites").    The family of NextEra Energy Sites is comprised of this website and other websites of NextEra Energy and its subsidiaries where this Privacy Statement is found. NextEra Energy and its subsidiaries are collectively hereafter referred to herein as "NextEra Energy," "we," "us" or "our."   We are committed to protecting the personal information shared with us by new and existing customers, web site visitors, suppliers, and other third parties, including vendors and potential vendors.  This Privacy Statement describes the personal information we collect, how we use the information, and how we protect it.

This Privacy Statement applies to information collected through the NextEra Energy Sites.  By using any of the NextEra Energy Sites, you represent that you agree with our Privacy Statement and our Terms of Use. If you do not agree with this Privacy Statement or our Terms of Use, please do not use any of the NextEra Energy Sites.

 

HOW WE PROTECT PERSONAL INFORMATION

We recognise that information security is an integral element of data privacy. While no data transmission (including over the Internet or any website) can be guaranteed to be secure from intrusion, we implement a range of commercially reasonable physical, technical and procedural measures to help protect personal data from unauthorised access, use, disclosure, alteration or destruction.  We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls and Secure Socket Layers (SSL) to protect and encrypt sensitive transmissions. Please be advised, however, that no security system is fail-safe and we cannot guarantee the information you provide will never be obtained by unauthorized persons.

Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.

Information that you provide to us is stored on our or our service providers’ secure servers and accessed and used subject to our security policies and standards, or those agreed with our service providers.  Any third party service providers we may engage that process personal information on our behalf are also contractually obligated to respect the confidentiality of personal information.

 

WHEN AND WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information when you provide it to us.  You may provide us your personal information through our “contact us” pages, when you establish service accounts with us, when you provide us your email address to enable us to send you newsletters and other information you specifically request.  For employee candidates, landowners, vendors and suppliers, we may collect your personal information for the purpose of processing your applications. 

We use cookies and other tools to collect information about how you use our websites or digital properties. This includes the pages you visit as well as information about the device you are using. This is described in more detail below under the heading “Cookies and How We Use Them”.  We collect this information to improve your browsing experience and to address any technical problems which may occur.

 

HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

If you choose to supply us with your personal information, we will use and disclose it to the extent necessary for the purposes for which it was provided, in a manner consistent with our policies, , our Terms of Use and as described in this Privacy Statement.

These purposes include, as necessary, to identify you; to establish, maintain and service your account and to collect payment for services; to communicate with you; to facilitate payments to or from you; and, to operate, maintain and improve our business and the products and services we provide to our customers.

If you submit an application or request to us, we may use and disclose the personal information you provide to process your application or request and if the application is accepted, to establish, manage, administer and terminate any resulting relationship; to facilitate payments as necessary; to comply with any government reporting requirements; and for other internal business purposes.

On some occasions when visiting any of NextEra Energy’s websites or other digital properties, you may be asked to voluntarily complete either an online survey or questionnaire. These surveys and questionnaires ask for your opinions, attitudes, interests, and more generally, about your activities online.  The answers provided are used to improve the services offered through our digital properties.  The answers you provide are anonymized so that they cannot be used to identify you.

Where necessary in order to fulfill the purposes for which the information is collected, we may also share your personal information with our subsidiaries and affiliates or with third parties who process your personal information on our behalf (subject to appropriate confidentiality agreements and our instructions consistent with this Privacy Statement). 

If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses prior to using any information collected. If you are concerned about how your information is used, you should check back at our website periodically.  The effective date of this Privacy Statement can be found at the top of this page.

 

YOUR RIGHTS

 You have the right to withdraw, at any time, your consent for our use of your personal information that is not required for a transaction, subject to legal restrictions and upon reasonable notice to us.    Customers who do not wish to receive NextEra Energy promotional e-mails on new products and services may click the “unsubscribe” link in the emails you receive or notify us at CanadaEnergy@nexteraenergy.com. Please be aware that if you opt-out of receiving marketing communications from us we may still contact you for other purposes including to provide you with services you request.  If you have any questions you may contact us at the addresses below. 

You also have the right to request a copy of your personal information held by us, to request us to correct inaccurate information and where applicable to request deletion of personal information in certain circumstances.  To do so you may contact us at the addresses below.  We may require you to provide information to us to authenticate your identity to otherwise to establish your rights with respect address to the personal information that is the subject matter of your request.

 

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements.  We have retention standards that meet these parameters.  We securely destroy your information when it is no longer needed.

 

COOKIES and HOW WE USE THEM

We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. By using this website you consent to the use of cookies and other similar technologies.  We utilize browser cookies to tell us, for example, whether you've visited any of our sites before, or if you're a new visitor. 

Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us, please visit the "help" portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help direct you on how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.

Certain online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the website, however, may still be accessed.

We may also use various other types of cookies on our website to enhance your online experience. Similar to browser cookies, such cookies can store more complex data, such as how many users visit our site and which pages they have chosen to access. This other information includes: click-stream data;  HTTP protocol elements; search terms; and, HTTP cookies.  We use this information for website and system maintenance and administration, supporting your activities on the site as needed, and for research and development. 

In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you're running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.

 

CONFIDENTIALITY; EXCEPTIONS

We do not knowingly reveal any personal information that is provided by our customers through the NextEra Energy Sites to any third parties except as described in this Privacy Statement

We operate in many jurisdictions across North America.  As such, we may transfer your personal information outside of Canada for storage or processing.  In this case, your personal information would be subject to the laws of the country where it is stored or processed.  Such country may have laws that require that your personal information be disclosed to government agencies under different circumstances than would Canada.

We reserve the right to transfer any information we have about you in the event we reorganize, sell or transfer all or a portion of our business or assets. Should such a transaction occur, we will comply with applicable provincial and federal laws governing such disclosures, and use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Statement.

We may use or disclose your personal information if or when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate in connection with

  • an investigation of suspected or actual illegal activity;
  • enforcing this Privacy Statement, protecting the security or integrity of our Sites or our electronic systems; or
  • protecting the rights, property or safety of NextEra Energy, our users, employees, customers, agents, contractors, or other persons.

 

REGULATORY STATEMENTS

In addition to the foregoing, NextEra Energy participates in the U.S. Department of Energy's Cybersecurity Risk Information Sharing Program (“CRISP”). In that respect, the following advisories apply:

 

Canada Residents – General

There should be no expectation of privacy with regard to electronic communications or any information accessed or stored on the computer systems of NextEra Energy Canadian Operating Services, Inc. (“NECOS”), regardless of whether such systems are accessed inside or outside working hours. NECOS may monitor, intercept, record, and search any communications or data transiting or stored on this information system, including URL address, IP address, http headers and port numbers (“Data”) for the purposes of protecting the security of critical infrastructure and key resources and ensuring information security in support of the U.S. Dep’t of Energy Cybersecurity Risk Information Sharing Program (“CRISP”) or successor program. The Data will be processed in the U.S. pursuant to CRISP and may be shared with government agencies (in Canada or the U.S.) in accordance with applicable law. By proceeding, you agree that you are voluntarily consenting to the sharing of the Data by NECOS with the U.S. Government and its authorized representatives for the above purposes. If you have any questions about NECOS' privacy policies, please contact Ethics&Compliance@nee.com.

 

Canada Residents – Quebec

Il ne devrait y avoir aucune expectative de vie privée en ce qui concerne les communications électroniques ou les informations accédées ou stockées sur les systèmes informatiques de NextEra Énergie Services d’opération canadienne Inc. (« NESOC ») indépendamment du fait que l’accès à ces systèmes ait lieu à l’intérieur ou à l’extérieur des heures de travail. NESOC peut surveiller, intercepter, enregistrer et rechercher toutes communications ou données en transit ou stockées dans ce système d'information, y compris l'adresse URL, adresse IP, en-têtes HTTP et les numéros de port (« Données ») afin de protéger la sécurité des infrastructures critiques et ressources clés et d'assurer la sécurité de l'information en appui au programme du département américain de l’énergie « Cybersecurity Risk Information Sharing Program » (« CRISP ») ou tout programme à lui succéder. Les Données seront traitées aux États-Unis en vertu du CRISP et peuvent être partagées avec les autorités responsables de l’application de la loi (au Canada ou aux États-Unis), conformément au droit applicable. En poursuivant, vous reconnaissez que vous consentez volontairement au partage des Données par NESOC avec le gouvernement américain et ses représentants autorisés aux fins ci dessus. Si vous avez des questions sur les politiques de confidentialité de NESOC, contactez Ethics&Compliance@nee.com.

 

REVIEW OF AND CHANGES TO YOUR PERSONAL INFORMATION

Where applicable, you may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.

If you need to correct or update your personal information provided to us, please contact at CanadaEnergy@nexteraenergy.com.  

 

CHILDREN MAY NOT USE THE NEXTERA ENERGY SITES

The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.

 

A WARNING ABOUT E-MAIL THAT WE SEND; A WARNING ABOUT "PHISHING"

We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.

However, we do not and will not at any time request any of the following information via e-mail or through any telephone call initiated by NextEra Energy:

  • your account user ID
  • your account password
  • your social security number
  • your credit card and/or bank information

Likewise, we will never send you an unsolicited e-mail containing a link to the log in page for our website.

If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called "phishing." Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a "phishing" attempt.

 

A WARNING ABOUT SOCIAL MEDIA

To provide both current and potential customers with more options for contacting NextEra Energy, we have established Facebook and Twitter accounts for many of our companies. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the privacy policies and protections of those forums.

NextEra Energy has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that NextEra Energy will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums.

NextEra Energy recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, NextEra Energy will provide you alternative communication methods.

 

EFFECTIVE DATE OF THE PRIVACY STATEMENT AND CHANGES IN OUR PRIVACY STATEMENT

This Privacy Statement is effective January 27, 2021.

We reserve the right to alter or amend this Privacy Statement at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the Privacy Statement, we may include a notice on our website. Alternatively, we may send a notice to the e-mail address you provide to us; however, if you do not provide us with an e-mail address, we will not be able to provide you with such notice.

We also recommend that you check back with this web page periodically so that you may be kept informed regarding any changes to the Privacy Statement. You should also visit our Terms of Use in addition to this Privacy Statement each time you visit any one of the NextEra Energy Sites.  Your continued use of the NextEra Energy Sites after such notification will constitute your consent to any changes in NextEra Energy's personal information management practices.

 

THIRD PARTY LINKS

The NextEra Energy Sites may contain links to third party websites that are not subject to the Privacy Statement. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.

 

PROVINCIAL LAW

You may have privacy rights under applicable provincial law in addition to those outlined in this Privacy Statement.

 

CONTACT US

If you choose to e-mail us, please send such email to CanadaEnergy@nexteraenergy.com. If however, you wish to submit your questions or comments via mail they can be mailed to:

Attn: Marketing & Communications
700 Universe Blvd
Juno Beach, FL 33408

Inquiries relating to our privacy practices may be directed to: Ethics&Compliance@nee.com