We would like to take this opportunity to thank you for visiting the NextEra Energy Canada, ULC ("NextEra Energy") family of websites (the "NextEra Energy Sites").
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION AND WHY WE COLLECT IT
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
We also collect certain other information when you visit any one of the NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through "cookie" technology as explained below. This other information includes:
- click-stream data
- HTTP protocol elements
- search terms
- HTTP cookies
This data will be used for the following purposes:
- completion and support of the current activity
- website and system administration
- research and development
To assist customers with technical problems, we may also collect local Web configuration information, including:
- browser type
- operating system
- browser settings
In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you're running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We securely destroy your information when it is no longer needed.
We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you've visited any of our sites before, or if you're a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us, please visit the "help" portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help direct you on how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.
We may also use various other types of cookies on our website to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.
In order to facilitate our provision of services to you, we may transfer your personal information outside of Canada for storage or processing. In this case, your personal information would be subject to the laws of the country where it is stored or processed. Such country may have laws that require that your personal information be disclosed to government agencies under different circumstances than would Canada.
QUESTIONNAIRES AND SURVEYS
On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
REVIEW OF AND CHANGES TO YOUR PERSONAL INFORMATION
Where applicable, you may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.
If you need to correct or update your personal information provided to us, please contact us via telephone at 905 335 4904.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
SENDING NEXTERA ENERGY ADVERTISEMENTS
We may send out periodic e-mails informing customers of offers related to a service they requested.
While visitors of our sites cannot send any of our posted advertisements via e-mail, visitors can request that we send ads on their behalf. Before we can satisfy any requests, visitors must provide their name and the third party's e-mail address. This information is used to send the specified advertisement.
Customers who do not wish to receive NextEra Energy promotional e-mails on new products and services may click here to notify us.
CHILDREN MAY NOT USE THE NEXTERA ENERGY SITES
The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
A WARNING ABOUT E-MAIL THAT WE SEND; A WARNING ABOUT "PHISHING"
We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via e-mail or through any telephone call initiated by NextEra Energy:
- your account user ID
- your account password
- your social security number
- your credit card and/or bank information
Likewise, we will never send you an unsolicited e-mail containing a link to the log in page for our website.
If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called "phishing." Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a "phishing" attempt. In either case, you should bring the e-mail to the attention of our security department by forwarding the e-mail to: http://www.nexteraenergycanada.com/home/contact.shtml
If we send you an e-mail requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
THIRD PARTY LINKS
If you choose to e-mail us through the "Contact Us" link on this site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via mail they can be mailed to:
Attn: Customer Care
390 Bay Street, Suite 1720
Toronto, Ontario M5H 2Y2
Inquiries relating to our privacy practices may be directed to:
390 Bay Street, Suite 1720
Toronto, Ontario M5H 2Y2